Terms & Conditions
Le Pain Quotidien online is the internet based store, owned and operated by PQ Belgium. Access to the site is subject to registration and the following terms and conditions.
1. Registration
1.1 You are registering as a user of Le Pain Quotidien online. Access will be through your username and password, which is personal to you. Please do not share these details with anyone. You should notify us if your username or password is taken or being used by another party by contacting us at belgium@lepainquotidien.be. You can change your password at any time by navigating to your profile page and by clicking the “edit” password button. Le Pain Quotidien holds the right to use your email for discounts, promotions and offers. If you wish to unsubscribe, you can do that by sending us an email/ call us to de-activate delete your account.
2. Making a purchase
2.1 To make a purchase, simply browse Le Pain Quotidien online and click on any items that you wish to add to your order. After you have finished your selection please click on confirm order.
2.2 All orders must be placed at least 48 hours prior to delivery/pick-up. You can amend or cancel your order online until 48hrs before delivery/pickup time slot. If you have problems, please call or mail us on belgium@lepainquotidien.be – 02/348.49.49. Cancellation for orders 48hrs or less before delivery/pickup time cannot be refunded.
2.3 Any order you make for products on Le Pain Quotidien online is an offer by you to purchase such products (subject to these terms and conditions), and acceptance of any order is at Le Pain Quotidien online’s sole discretion. An order is deemed to have been accepted by Le Pain Quotidien online only when you receive the receipt confirmation with your order details or confirmation to this effect after the point of payment. Once we have accepted your order, there may be occasions where, for quality reasons or for other reasons beyond our control, it will not be possible to complete your order in full. In such cases, we will aim to replace your order or parts of your order with a substitute product or products of similar quality.
3. Price and payment
3.1 The price (inclVAT) will be as set out on the menu selection page (shown on the Le Pain Quotidien online site). Prices will be current at the date of order of the products.
3.2 Price and availability information is subject to change without notice. We accept payment online by debitcards and creditcards including Mastercard, Visa and Amex. Payment will be charged against your card before the order. All orders are ‘pay first’.
3.3 If you would like to receive an invoice, please send us an email with your details belgium@lepainquotidien.be
4. Delivery
4.1 Products will be delivered to the collection point nominated by yourself at the time of placing the order. Customers may change the nominated collection point in advance of the delivery by contacting belgium@lepainquotidien.be – 02/348.49.49
4.2 All deliveries must be checked and signed for. Signature will be deemed to constitute acceptance of delivery of a complete order.
4.3 If any part of an order is found to be missing (or is rejected) on delivery, the customer must inform Le Pain Quotidien online immediately by calling 02/348.49.49
5. Liability
5.1 The liability of Le Pain Quotidien online in contract, tort (including, without limitation, negligence) or otherwise in respect of any products delivered or otherwise in connection with an order or for any loss, injury or damage attributable directly or indirectly thereto will at the sole option of Le Pain Quotidien online, be limited to: (a) delivering replacement products (at Le Pain Quotidien online expense); or (b) refunding any sums paid to Le Pain Quotidien online for the products.
5.2 Le Pain Quotidien online will not be liable for any loss, injury or damage attributable directly or indirectly to any use of or inability to use the Le Pain Quotidien online website by you including (but not by way of limitation) any inaccessibility or malfunctioning of the website or any viruses passed to your computer from the Le Pain Quotidien online website.
5.3 Nothing in these terms will limit or exclude the liability of Le Pain Quotidien online for death or personal injury caused by negligence on its part and nothing in these terms will affect your statutory rights.
6. Termination
6.1 You can withdraw your registration by emailing
6.2 We reserve the right to terminate your access to Le Pain Quotidien online immediately without notifying you in advance should you not operate your account in line with these terms and conditions.
7. Contacting us
7.1 If you need to contact us please email us at belgium@lepainquotidien.be or call 02/348.49.49
8. Allergy warning
8.1 Le Pain Quotidien online products may contain traces of celery, gluten, crustaceans, eggs, fish, lupin, milk, molluscs, mustard, nuts, peanuts, sesame, soya and sulphur dioxide. All sold products have a basic allergen description next to menu. If you have an allergen and dietary restriction, it is your responsability to mention so at the checkout or by emailing us at belgium@lepainquotidien.be or call 02/348.49.49