Accessibility Statement
Le Pain Quotidien is dedicated to ensuring digital accessibility for all, including people with disabilities. As part of our commitment to inclusive design and in anticipation of the requirements set forth by the European Accessibility Act (EAA), we are actively working to make our online services usable for everyone. We continually strive to meet internationally recognized accessibility standards to enhance the user experience across our digital platforms.
Conformance status
This accessibility statement applies to https://www.lepainquotidien.com/.
Le Pain Quotidien's website is partially conformant with WCAG 2.2 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
A recent accessibility audit was conducted between 16 and 22 January 2025 by Eleven Ways, and a re-test was carried out in June 2025.
Non-accessible content
Although we have taken steps to improve accessibility, the following issues can still be found on our website:
Focus indicators have insufficient contrast on both desktop and mobile devices, making it difficult for keyboard users to see which element has focus
Selected menu states do not have enough contrast with their background, affecting visibility for users with visual impairments
Text overlaid on video sequences has insufficient contrast with the background, and the motioned sequences cannot be paused or stopped
Video content lacks audio descriptions for blind and visually impaired users
Some embedded content (iframes) lacks accessible names, making their purpose unclear to screen reader users
Text contrast is too low in some areas, making content difficult to read for users with visual impairments
Text spacing adjustments may break the layout in some areas
Content lacks multiple ways to be reached, limiting navigation options for users
The 'Become a Franchisee' form is provided by a third-party service and is not accessible. As an alternative, you can contact us via email at franchise.development@lepainquotidien.com.
Menu layout breaks when text is enlarged beyond 200% zoom
Incorrect landmark structure with navigation and footer elements not properly contained
Fixed navigation elements cover important content when viewed on smaller screens
Planned Improvements
Le Pain Quotidien is committed to a continuous journey of accessibility improvement. We acknowledge the issues identified in our recent audit and are dedicated to addressing them systematically. Our approach is structured to ensure ongoing enhancements and adherence to the highest accessibility standards.
To guide our efforts, we have established a clear roadmap for improvements:
Regular Accessibility Audits: We will conduct comprehensive accessibility audits of our website annually, with the first audit of each calendar year scheduled for the first quarter. These audits will serve as a vital tool to identify new challenges and measure our progress.
Strategic Improvement Planning: Following each audit, we will dedicate the second and fourth quarters of the year to detailed planning for improvements. This structured approach allows us to prioritize solutions based on their impact on users, integrate them effectively into our development cycles, and allocate necessary resources.
Our commitment extends beyond merely fixing identified issues; we aim to embed accessibility into our core development processes. Updates to our website will reflect these improvements, and this accessibility statement will be revised periodically to provide the latest information on our conformance status and ongoing efforts. We believe that by consistently reviewing and enhancing our digital platforms, we can ensure a truly inclusive experience for everyone who connects with Le Pain Quotidien online.
Feedback and contact information
If you require assistance or if you have feedback on the accessibility of the Le Pain Quotidien website, you can contact us via:
Email: accessibility@lepainquotidien.com
Phone number: +32 2 348 49 49
We aim to respond to feedback within 10 working days.
If you are not satisfied with our response to your accessibility concern, you may contact the relevant enforcement body in your jurisdiction.
This accessibility statement was created on July 1, 2025